When will you start production and begin shipping for my order?
Week of 16 Sept - Send Survey to Backers & Order Materials (2 weeks)
Week of 30 Sept - National Day Holiday in China - Factory Holiday (1 week)
Week of 7 Oct - Start Production (4 weeks)
Week of 4 Nov - Packaging
Week of 11 Nov - Send to Fulfillment Center and Start Delivery
Last updated: September 15, 2018 21:12
Is it waterproof?
No, it's not waterproof. It's water resistant only, if the cable comes into contact with any liquid, please wipe it with a dry cloth and make sure it's dry before plugging it into any electronics.
Last updated: July 09, 2018 01:25
Do I have to pay extra shipping for the add-on?
No, you don't. I believe this can save the trouble from the calculation for the backers when they get the add-on. Although we will make less profit, we believe that could make you guys purchase more add-on in return. Win-win situation!!
Last updated: July 23, 2018 01:56
How do I select my item?
You will receive a survey from Backerkit after the end of the campaign. And you will be able to select your items including the add-on you've added in your pledge.
Last updated: June 26, 2018 19:34
What is the difference between NILS Solo & NILS Duo?
They function the same, just the length difference. NILS Solo wraps your wrist once while NILS Duo wraps your wrist twice!
Last updated: September 13, 2018 04:08
Current Estimated Shipping Date: November 2018Last Updated At: 09/18/18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.